Daily Archives: November 28, 2009

Web 2.0 Enables Cos to Improve Customer Loyalty

The term “Web 2.0” is associated with web applications which facilitate interactive information sharing, interoperability, user-centered design and collaboration on the World Wide Web through web-based communities, social-networking sites, video-sharing sites, wikis, blogs, forums, mashups and folksonomies etc. A Web 2.0 site allows its users to interact with other users or to change website content, …

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